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before payment.

This policy applies to paid OVERTURES hosting, cloud, software, website, consultancy, support, security, backup and related services. The accepted quotation or service agreement may contain more specific cancellation terms for a particular engagement.

No-refund policy

All completed payments are final and non-refundable. This includes prepaid hosting terms, renewals, reserved capacity, setup or migration work, project milestones, support retainers, licences and unused service time. This policy applies because resources, staffing, licences and infrastructure may be committed when an order is accepted.

Cancellation and renewal

You may request cancellation by emailing support@overturesinfotech.com from an authorised account contact. Cancellation stops future renewal where notice is received before the next renewal is processed. Unless the quotation states otherwise, service remains available until the end of the paid term and no unused-time refund is made.

Immediate suspension or termination

We may suspend or terminate service immediately where there is non-payment, unlawful use, security risk, abuse, infringement, or a legal requirement. Termination for these reasons does not create a refund entitlement and does not remove amounts already due.

Legally required or approved refunds

If a refund is required by applicable law or expressly approved in writing by OVERTURES, it will normally be initiated to the original payment method within 7–10 working days after approval. Bank or payment-provider processing times may vary. Razorpay is a payment processor and cannot independently approve a refund on our behalf.

Payment disputes

Contact us first with the invoice number, order reference, payment date and Razorpay payment ID so we can investigate. Do not share card credentials, OTPs or passwords.