Refund and Cancellation Policy
As a leading IT service provider, OVERTURES Infotech relies on this Return and Cancellation Policy to ensure customer satisfaction with every purchase.
OVERTURES Infotech's Product Return Policy
Our return policy for all OVERTURES Infotech products and services is as follows:
OVERTURES Infotech will, in its sole and absolute discretion, allow for the return or replacement of any product purchased using our services within 30 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 15 day return period.
Customers requesting a return after 30 days will be required to work directly with the vendor for technical support or customer service. Vendors may request a return, on behalf of a customer, of any purchase up to 30 days after the date of the OVERTURES Infotech customer's purchase.
If a customer requests a return and the return is approved by OVERTURES Infotech, the money for the requested transaction is refunded back to the customer, in part or whole. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be refunded. Multiple payment returns can be provided as long as they are within OVERTURES Infotech's Return Policy. A return on a recurring billing product will also result in cancellation. Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.
When a product is returned, the customer generally receives a full refund. Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts. Due to the digital format of OVERTURES Infotech products, when a product is returned the customer retains the product and, in many cases, the customer has received a benefit from the product prior to the return. In such cases, OVERTURES Infotech reserves the right to issue a refund for less than the full purchase price.
Our vendors are not permitted to make any guarantee that conflicts with our return policy. If you find a product sold through OVERTURES Infotech with any warranty that conflicts with our return policy, please bring it to our attention so that we may take corrective action.
Reasons Why a Purchase May Be Refunded
OVERTURES Infotech has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, OVERTURES Infotech reserves the right to reverse a sale, including but not limited to the following:
- If the customer provides a valid reason for requesting a return within 30 days of purchase;
- If the vendor of the product requests a return on the customer's behalf within 30 days of purchase if our customer service team confirms there is a valid reason for the return;
- If the customer provides a valid report that the charge was fraudulent or unauthorized;
- For any other reason OVERTURES Infotech deems appropriate
OVERTURES Infotech's Event Refund Policy
Our refund policy for all events paid through Overtures Infotech is as follows:
OVERTURES Infotech does not have a refund policy for registrations done for any event through the website for its clients.